Privacy Policy

Intricare Technologies (“We”) respects its users’ (“User”/“You”/”Customer”/”Your”) privacy and appreciate Your concern to protect Your privacy. This Privacy Policy has been adopted by us to inform you of how we handle the information that you share with us.

GDPR Statement:

The European Union (EU) General Data Protection Regulation (GDPR), enforceable as of May 25, 2018, imposes additional requirements upon companies to enhance the protection of personal data of EU residents. Intricare Technologies has a dedicated, core-functional team overseeing Intricare Technologies’ GDPR readiness. We discuss our commitment to GDPR below.

Intricare Technologies’ Commitment to General Data Protection Regulation:

GDPR regulates the governance of personal data for European Union citizens with prominence on Data security and Data privacy. The GDPR not only applies to companies that operate in the European Union (EU) but it will also impact companies operating outside of the EU if they process any personal data of any of its customers in the EU.

Intricare Technologies has established its Information security and data privacy principles to protect the privacy and information rights of its Customers. We are strenuously committed to GDPR compliance.

Personal Data:

Personal data is the information relating to an individual who can be directly or indirectly identified from that data. Identification of personal data can be through reference to the information itself, or in conjunction with any other information in our possession or is likely to come into such possession. The processing of personal data in the EU is governed by the General Data Protection Regulation.

Privacy Notice:

The purpose of this Privacy Notice is to outline how we have established measures to protect your privacy rights.

Customer Data:

We may receive, store or process certain information including personal information on behalf of our customers. Under the EU-GDPR such information is controlled and owned by the Customers, referred to as Data Controllers with respect to such information.

This Customer Data may include information from devices or other systems that the Customer manages and monitors using our services or products. It could also include end-user data related to an individual’s activities on the Customer’s network and systems including but not limited to an Email address, IP address, device information, CPU usage, and any other data related to address support or a service request. Under GDPR we are primarily a data processor for Customer Data.

Data collected:

We collect some information to conduct our regular business operations and the administration that may include some personal information such as Company name, email address, and contact details. We outline this below as:

Data collected from website users:

When you visit our website or seek to conduct business with us you may be prompted to provide certain personal information such as name, email address, mobile number, organization name, and geographic location, etc. This information is used by us in the following ways:

Generally, the personal information you provide to us is necessary to provide information you have requested, resolve a complaint or address a query.

We may also collect billing and transactional details of the Customer during their purchase of our products or services. We work with industry-standard payment providers to collect payment.

Our servers automatically collect certain information when you visit our website. This information does not necessarily reveal your identity directly but it may include information about the specific device used, such as the hardware model, operating system version, web-browser software (such as Firefox, Safari, or Internet Explorer), and the Internet Protocol (IP) address/MAC address/device identifier. In some countries, including the European Economic Area, this information may be considered personal information under applicable General Data Protection Regulation. We do not use this information to identify you and do not process this information actively. The collection is a by-product of using the website.

Data Collected through the use of our Products and Services:

Usage Data: Where our customers subscribe to our products and services we collect certain technical information obtained from software, systems hosting the services or products, and device accessing these products and services which do not directly identify the end-user herein referred to as Usage Data. We collect this information for business analytics to identify how our products and services are used by our Customers. The extent of this collection is configurable by our customers, but as an indication, our collection of technical information that constitutes personal data includes (but is not limited to):

We do not collect usage details about Customers’ end users, except as necessary for support or to provide the Services requested by Customers (in which case we are a data processor of such data). The information is only processed to provide the service requested by the Customer.

Android Apps permission used :

Access to All Files Permissions: GoVideo has the ability to read all your files on the device storage (including all the documents, pictures, and music), which allows the administrator to remotely configure application settings, set up a custom album view, and add playlists.
Allowing the permissions to have file system access allows you to use the full functionality for the aforementioned purpose(s).
GoVideo will request this access, and you can choose to allow or deny the request as per your preference. GoVideo maintains privacy by not sending or storing this data to its server. Further, GoVideo doesn’t transfer or share this information with any other third-party application for any reason whatsoever.

Location Permission: If enabled, GoVideo will be able to read your location data which includes access to your precise and approximate location. The location data is collected to allow your app administrator to search and connect to the desired network via the Wi-Fi center plugin. The location data captured shall never be shared by GoVideo with any other third-party application.
No location data is sent or stored in the server as the data is merely required to derive the scan results to connect to the desired wifi network.

Accessibility permission : With this permission, the app admin can decide to have the notification bar not to expand so that the device is not interrupted with the notifications. GoVideo will never read any notifications and will never save anything on the server.

Contacts: If You choose to enable the functionality of “Contacts”, apps (developed by Intricare Technologies) will be able to collect your contact Information including contact name, phone number, even when the app is running in the background or is not actively being used. This will allow your app Administrator to allow or block the incoming and outgoing calls based on the contact information. Further, Contact details may be transmitted and stored on our secure server for purposes of generating reports for SMS and Call logs. The data stored in the server is never shared with any third party or applications.

Other Data:

Cookies: Our website uses "cookies", which are files in text format placed on Your (User's) computer, to help the website analyze how Users use the site. The cookie provides information about Your use of the website (including your IP address) for the purpose of evaluating and compiling reports on website activity and internet usage. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if You do this You may not be able to use the full functionality of this website.
Use of Personal Data: Following is an overview of the core purpose for using the personal information collected by us. Your social data gets stored here: https://app.intricare.net/
Company website: We may upload your Primary Account information to our company website for account management and improving user experience This information is securely stored and accessible only by authorized personnel. This information is needed in case user need support for their license.
Data collected from website users: For Customers in the European Union, our processing (i.e. use) of your personal information is justified on the following legal basis:

The personal data we collect is used for the following purposes:

Data collected through the use of our products and services

For Customers in the European Union, our processing (use) of your personal information is justified on the following legal basis:

The personal data we collect is used for the following purpose:

Other data:

For Customers in the European Union, our processing (i.e. use) of your personal information is justified on the following legal basis:

The personal data we collect is used for the following purpose:

We engage third parties to support the services we deliver to you. These third parties assist us in providing information, products, or services to you, in conducting and managing our business, or in managing and improving our products/Services or our websites.

We share your personal data with these third parties to render services for which they have been engaged by us to perform on our behalf, subject to appropriate contractual restrictions and security measures, or if we believe it is reasonably necessary to prevent harm or loss, or it believes that the disclosure will further an investigation of suspected or actual illegal activities.

The third parties may include:

Cloud infrastructure providers such as Amazon Web Services (AWS).
Cloud application and productivity providers to support our internal office operations such as email and document management.
Administration and support: to enable customer support and assist in sales management.
Marketing and Newsletter: To manage our email communication with our Customers for marketing purpose such as newsletters etc.
Payment Gateways: We work with commercial payment gateways such as PayPal, Stripe and 2checkout. Customers can select the payment gateways, upon selection you are transferred to systems controlled by these service providers to complete the payment. The payment gateways render the payment services as a data controller and comply with all the obligations for processing the data under the applicable data protection laws.
Payment Gateways: We work with commercial payment gateways such as PayPal, Stripe and 2checkout. Customers can select the payment gateways, upon selection you are transferred to systems controlled by these service providers to complete the payment. The payment gateways render the payment services as a data controller and comply with all the obligations for processing the data under the applicable data protection laws.

We do not share, sell, rent, or trade any of your personal information to third parties, other than as necessary to deliver the services we provide you or to administer our business.

International Transfer:

Personal information collected by us including any and all the personal information of the EU Customers may therefore be processed by our service providers in the United States.

We will protect the personal information in accordance with this Privacy Notice. We take appropriate contractual or other measures to protect the personal information in accordance with the applicable laws pertaining to Data Protection.

Where processing takes place in the United States we ensure that the service providers have subscribed to the EU-US Privacy Shield Framework. Further details can be found at https://aws.amazon.com/compliance/gdpr-center/

Security:

The nature of our services is such that we share a responsibility with our Customers for the security of data.

We aim to safeguard and protect your personal data from unauthorized access, improper use or disclosure, unauthorized modification or unlawful destruction or accidental loss, and have adopted reasonable technical and organizational security measures to ensure that this is the case, in line with established commercial good practice.

It is nevertheless important that our Customers recognize their responsibility in maintaining effective security in the use of our services.

Retention of Personal Data:

We retain your personal data for as long as required to fulfill the purposes for which it was collected. A summary of our approach to retention is outlined below:

Data collected from website users: We retain this information for the duration of our relationship with the Customer. Once you have initiated and, where appropriate consented to our communication, you have the right to request us to stop communication (see the ‘Rights’ section below).
Data collected through the use of our products and services: Data collected to deliver the products and services to the Customers (for example, data relating to specific devices) is typically retained by us for less than twelve months after termination of the active license. Active license herein includes the trial and paid licenses which are not expired. Data relating to our commercial arrangement (billing information) will be held as long as necessary for us to fulfil our statutory record keeping obligations.
Other data: We store other data for as long as needed to fulfil its purpose. We have a default retention period defined and take what we consider are reasonable measures to remove the data once this has expired.

In some circumstances, we may retain personal data for other periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements, or if required to do so by a legal process, legal authority, or other governmental entity having authority to make the request, for so long as required.

In specific circumstances, we may also retain your personal data for longer periods of time corresponding to a statute of limitation, so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

Your Rights:

For Customers in the European Union, your rights under the GDPR are outlined below. For Customers outside the European Union, you may have some or all of the following rights available to you in respect of your personal data, depending on the reason for processing this data:

Right to be informed: You have the right to obtain a copy of your personal data together with information about how and on what basis that personal data is processed.
Right of access: You have the right to access your personal data and supplementary information provided.
Right of Rectification: You have the right to rectify inaccurate personal data (including the right to have incomplete personal data completed).
Right to Erasure: You have the right to erase your personal data (in limited circumstances, such as where it is no longer necessary in relation to the purposes for which it was collected or processed.
Right to restrict processing: You have the right to request we cease processing if – where you object to processing and we have to consider whether we still have a legitimate interest to process it.
Right to data portability: You have the right to port your data in machine-readable format to a third party (or to you) when we justify our processing on the basis of your consent or the performance of a contract with you;
Right relating to automated decision making including profiling: You have the right to obtain or see a copy of the appropriate safeguards under which your personal data is transferred to a third country or international organization.
Deleting account: You might not be given an option to delete your account.
Right to Object: You have the right to object, on grounds relating to your particular situation, at any time to any processing of your personal data for which we have justified on the basis of a legitimate interest, including profiling (as opposed to your consent) or to perform a contract with you. You also have the right to object at any time to any processing of your personal data for direct marketing purposes, including profiling for marketing purposes.

Contact Details:

We recognize that you may have questions on how we process your data, or you may want to change either the data we hold or how we communicate with you in the future.

If you have given consent for processing, you are free to withdraw the consent. In this case you may write us at [email protected].

You can request deletion of your personal information at any time and we will consider your request in accordance with applicable laws. Please contact us at [email protected].
If you have questions in respect to this Privacy Notice, or would like to exercise your right please write to us at [email protected].

Where you are a European Customer and you are unhappy towards your response to a query or you have a further complaint, the Information Commissioner’s Office can be contacted on [email protected].

Further Information:

This Privacy Policy applies to all the products/services offered by us. Each of our third-party service providers has its own privacy policies, you acknowledge that your visit to any third-party service provider website will solely be at your discretion and risk. We do not claim knowledge of or ownership of any content in any third-party websites nor do we endorse any third-party website.

Updates to this Policy:

This Privacy Policy may be updated from time to time to bring in new security measures (if required) or to comply with applicable laws and shall be updating this page accordingly. You should check this page periodically to ensure that you accept and are compliant with the amended Privacy Policy Your continued use of this website will constitute Your agreement to this Privacy Policy and any amendments thereto.

If at any time You have questions or concerns about the Privacy Policy, please feel free to email us at [email protected].

Effective date This Privacy Policy was last updated on December 15, 2022.